Facebook Thumbnail Not Correct

#48747
  • Resolved Zion

    5 years, 7 months ago

    Rank Math free

    Hi,

    I am trying to fix the issue with my thumbnail not showing the correct image when I share my website on Facebook. I contacted Elementor first and they discovered this is a rankmath issue. I searched for this problem and found https://support.rankmath.com/ticket/facebook-thumbnail-is-not-correct/ I tried following the solution but when I set my rankmath to Beta I do not get an update option for the rankmath plugin even after I removed Rank Math Transients, cleared browers cache, cleared WP Rocket cache, and cleared cloudflare cache.

    Please help me correct this issue. I would like the correct image I set in rank math via Elementor to show when I share my link on social media and Facebook.

    Thanks

    • This topic was modified 5 years, 7 months ago by Zion.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Alberto

    5 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you add in the Sensitive Data section your website URL so we can check it?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Zion

    5 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    5 years, 7 months ago

    Rank Math business

    Hello,

    I have just checked your website and I saw your social image is not set right (it is https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=rank_math_overlay_thumb&id=12359&type=play) so you should change it to a valid one.

    If you try it and it still doesn’t work, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Zion

    5 years, 7 months ago

    Rank Math free

    How do I change my social image, sorry I am not great at knowing where to go.

    Zion

    5 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Zion

    5 years, 7 months ago

    Rank Math free

    I sent a screenshot of the image I have had in Rank Math for my social media image. Is there another place I need to change my image?

    Alberto

    5 years, 7 months ago

    Rank Math business

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Zion

    5 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    5 years, 7 months ago

    Rank Math business

    Hello,

    I have checked and if we disable the icon overlay of the thumbnail (here is a screenshot: https://i.rankmath.com/GhzIgI) everything works fine. Can you check it?

    Thank you.

    Zion

    5 years, 7 months ago

    Rank Math free

    Awesome, who knew it was an easy fix. Can I take Rank Math off of beta mode?

    Alberto

    5 years, 7 months ago

    Rank Math business

    Hello,

    Yes, you can. Also, we are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

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