Facebook thumbnail becomes carousel type

#51912
  • Resolved Sell
    Rank Math free

    I’m happy to find an alternative SEO plugin in WordPress which I believe is better than my previous plugin.

    Switching to Rank Math from my previous plugin is seamless, however, six hours after I switched to your plugin, I encountered a Facebook thumbnail issue.

    In the attachment one and two, it shows that my thumbnail becomes a carousel type which is not good for my audience on Facebook.

    Attachment three shows the normal working thumbnail before I used rank math.

    It’s odd that the problem only occurs when I’m sharing my articles on pages, but when I’m posting it on Facebook timelines and groups, the thumbnail appears normally (but there’s an arrow appearing in the upper left of the thumbnail which indicates that I can switch between two thumbnails, but the images are the same).

    I hope that this problem can be solved because I don’t want to comeback to my previous SEO plugin because I need to pay for it to match Rank Math.

    EDITED: So I tried to troubleshoot the problem and I found that deactivating the Rank Math app will solve the problem instantly, but I don’t want to leave the plugin.

    I also tried to disable Mashshare which is also producing OG tags, because I thought that Mashshare and Rank Math is producing OG Tags at the same time which resulted to the carousel type Facebook thumbnail.

    But disabling Mashshare won’t solve the problem and the carousel type ads are still there.

    • This topic was modified 3 years, 11 months ago by Sell.
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  • Hello,

    Thanks for getting in touch with us and sorry for the inconvenience caused.

    I’ve checked your homepage but it looks like your site is currently running the Yoast plugin.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Facebook thumbnail becomes carousel type’ is closed to new replies.