facebook product image

#327254
  • Resolved Anaya Designer Studio

    2 years, 3 months ago

    Rank Math pro

    Hello team,
    We’re publishing a new products in a WordPresson daily basis. But last few days we facing some issue related to sharing products on Facebook. Our Facebook page which is “Anaya Designer Studio” takes different thumbnail image is not visible or is visible then it takes some different image but not a product’s feature image.

    So, Please check it out carefully and solve this issue ASAP.

    Thank you
    Anaya Designer Studio.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    2 years, 3 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    I investigated the page and found that you do not have an og:image tag (social image) in the page’s source.

    Also, the featured/product image on the page is in WEBP format (which is not supported by OpenGraph). You can have a look at the screenshot in the sensitive data section.

    Please add a social image of either JPEG, PNG, or GIF format and of dimensions 1200px X 630px and see if that fixes the issue.

    You can follow this guide to add the social image:
    https://rankmath.com/kb/meta-box-social-tab/

    You can also get a global/default OpenGraph thumbnail to the website from your WordPress admin area > Rank Math > Titles & Meta > Global Meta.
    OpenGraph Thumbnail

    Please let us know how that goes.

    Thank you.

    Anaya Designer Studio

    2 years, 3 months ago

    Rank Math pro

    ok, Thank you so much.
    I’ll check and update it.

    Prabhat

    2 years, 3 months ago

    Rank Math agency

    Hello,

    Sure, let us know how that goes.

    Thank you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘facebook product image’ is closed to new replies.