Facebook not showing thumbnails (Featured images)

#28182
  • Resolved Sergio Zb
    Rank Math free

    My visitors are letting me know that Facebook isn’t showing the thumbnails when they share a publication.
    I see this is also happening with Twitter now.
    Any help will be much appreciated.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share a link to your website so that we can investigate this issue further?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The markup on your pages does not contain error and thus the OpenGraph tags should work as expected. Could you please temporarily disable any caching plugins that you may have installed and check if the error will still reported?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Sure. Caching is disabled now.

    Todd
    Rank Math free

    Hi Sergio,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    The og:image field is missing from your homepage. You can add that using the Facebook thumbnail option at WordPress Dashboard > Rank Math > Titles & Meta > Homepage.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Done, but I can see as Michael Davis stated that all OpenGraph tags are present already. But, anyway, will let you know the results as soon my visitors provide some feedback.

    And, just in case, does the plugin require any special tweak / configuration to work with Cloudflare?

    Thanks much for the help.

    Hi Sergio,

    Thank you for the question.

    No, the plugin does not require any special tweak. My suggestion above was just a troubleshooting step to rule out caching as the culprit.

    Please let us know the kind of feedback that you will receive from your visitors.

    The problem persists. I contacted the PressCustomizer (wordpress theme developer) support team and they confirmed that is not a theme related issue, that I have to look somewhere else.

    I also disabled the anti-leeching feature in my Cloudflare account but the problem persists.

    I don’t use any other plugin for social networking (just Rankmath) and also I understand that Rankmath still in development stage. I am just trying to provide some feedback to help.

    Todd
    Rank Math free

    Hi Sergio,

    I see that is working fine now:
    https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fwww.proyectoemaus.com%2F

    Here is a screenshot from my FB profile:
    null

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Thanks much for the feedback.
    Sure I will.
    Thanks a lot for the help.

    Todd
    Rank Math free

    Hi Sergio,

    I am so glad to be of help. We are always here if you need us in the future.

    Hey, if it isn’t too much to ask for – would you mind leaving us a review here?

    https://s.rankmath.com/reviewrm

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘Facebook not showing thumbnails (Featured images)’ is closed to new replies.