Facebook doesn’t show my thumbnail.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share a link to your website instead? The link that you have shared does not seem to work.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Same issue here. Globally set thumbnail for FB does not show for post without featured image

    http://www.jomkerja.my

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please clear your site cache and check if this will fix the issue? It looks like there are some pages that are missing some og tags.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please clear your site cache and check if this will fix the issue? It looks like there are some pages that are missing some og tags.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi instead of just set thumbnail for custom post type, I also set thumbnail at General tab. Somehow the preview appearing fine now on FB

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    I have the same problem. My visitors are reporting that Facebook (mostly) and Twitter are not showing featured images (thumbnails).

    Hi Sergio,

    We have responded to the ticket you created.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Facebook doesn’t show my thumbnail.’ is closed to new replies.