expired license

#274595
  • WordPress auto updates stopped and says I do not have an active pro license. I just bought this…

    Sold and fulfilled by FastSpring an authorized reseller
    Order ID: RANKMATH211008-3214-44259
    Order Created: 10/8/21
    Paid In Full: 10/8/21

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    You seem to have opened this ticket with a Free Rank Math account.

    I have passed this onto our accounts team and we will be in touch as soon as this is processed.

    Thank you.

    Thank you sir

    Hello,

    It looks like the purchase was made from your account linked to email ID [redacted for privacy]

    You can log in using that ID at https://rankmath.com/my-account/

    Alternatively, you can reset your password from the same page as well.

    We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active.

    Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and do let us know if you want us to proceed with the account merge.

    Thanks, that worked. Any way to remove the above email so I don’t start getting spammed?

    Hello,

    We have removed the email from the reply as per your request and moved it to the sensitive data section.

    Don’t hesitate to get in touch if you have any other questions.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this ticket.