Exclude Product Tag from Remove base - Support

Resolved Hamed Azimi
2 years, 11 months ago

Rank Math free

Hello,

In Woocommerce’s settings in Rank Math, I use “Remove base” in order to get rid of things like /sho/ and /product/ and …

But I need some of them. For example, I need to keep /product-tag/ base, otherwise, we’ll have conflicts of URLs between the product tags and products, as some of the products’ titles are exactly like some of the product tags.

Is there an option (and if not, is there a snippet) that can solve this issue?

Thanks

Viewing 8 replies - 1 through 8 (of 8 total)

Jaideep Asrani
2 years, 11 months ago

Hello,

Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

The Remove Base option only removes the base from the product URL. It will not affect the URL of your product tags.

Hope this clarifies your doubts. Let us know if you need any other assistance.

Hamed Azimi
2 years, 11 months ago

Rank Math free

Alright, it seems that you are right in that part, but then I believe I found a bug. (when Remove Base is enabled, it redirects the tags to the product page, if the tag and product name are exactly the same)

I recorded a video and posted it in the “Sensitive Data” field. Please watch that to see what I mean.

Miguel
2 years, 11 months ago

Hello,

We have tested this locally and disabled the product redirections that we add in the plugin to see what the behavior was on those pages and we saw something strange where the products were being loaded on the actual tag pages.

This was even without the redirection happening.

We have already escalated this to the dev team and shared all the debugging steps so they will be able to replicate it and provide further insights into what’s exactly happening.

Thank you for your time and patience while we get to the bottom of this.

Hamed Azimi
2 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Hamed Azimi
2 years, 10 months ago

Rank Math free

I’ve edited the Sensitive Data and included a link to a second video.

Please watch that.

Is there an update on this? It’s been 24 days and this is a critical issue as we can’t show 2 brand pages on the website and it is causing unwanted 301 errors.

Thanks

Miguel
2 years, 10 months ago

Hello,

As we mentioned before this was added to our repository as a bug report and our dev team will take a closer look but we don’t have any ETA at the moment.

Rest assured that when we have new information on the issue we’ll let you know in this ticket.

Thank you.

Ananda
2 years, 10 months ago

Rank Math business

Hello,

This issue causes URL’s for products, categories, tags and brands to redirect to the wrong pages: Products are being loaded when going to categories or brands.
It DESTROYS the website and SEO.

Please be so kind to escalate this showstopper issue to critical priority. We really need an urgent fix for this. I appreciate that your devs need time to look into this and resolve it. Please put it at the top of your priorities.

Thank you!

Jeremy
2 years, 10 months ago

Hello @ananda,

Thank you for contacting our support and sharing your concern here.

Our developers are checking on this issue and we will let you know once we have further updates about this issue from the dev team.

In the meantime, please don’t hesitate to let us know if you need our assistance with anything else.

RankBot
2 years, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Exclude Product Tag from Remove base’ is closed to new replies.