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Essential Plugin Kills RankMath

#101562

Resolved Luke Sherren
3 years, 5 months ago

Rank Math free

Hello, I am running a theme called jnews (https://themeforest.net/item/jnews-one-stop-solution-for-web-publishing/20566392) for my website (www.doggyschool.co.uk) – RankMath is having issues running with it. It works fine when I disable a plugin included in the theme called ‘JNews – Essential’, however, disabling it completely kills my website.

Do you have any ideas on how I can resolve this (without using a different theme / SEO plugin)?

Thanks
Luke

Viewing 1 replies (of 1 total)

Uzair
3 years, 5 months ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Are you running the latest version of the theme and the JNews essential plugin?

Because we do not see the issue in the latest version and you can check this screencast I created for you to verify:
https://i.rankmath.com/GyrEuE

Please update to the latest version of your theme and the plugin.

Hope that helps.

RankBot
3 years, 4 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Essential Plugin Kills RankMath’ is closed to new replies.