Error with Avada

#383009
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked the page, and the video is indeed opening in a new tab:
    https://i.rankmath.com/3jA3mi

    If that is not the expected behavior, please check if this option is enabled in Rank Math > General Settings > Links

    External

    Looking forward to helping you.

    Thank you.

    Michele
    Rank Math free

    Hello,
    thank you for your answer. Yes, that option is disabled.
    What can i do to solve the problem?
    Thank you, Best.

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,
    here’s the WordPress login:
    [Sensitive Data]
    Let me know, thank you.
    Best, Michele

    Hello,

    Our plugin adds the noopener rel tag to the external URLs which causes this issue with lightbox ad external videos.

    We removed that with the help of the following filter: https://rankmath.com/kb/filters-hooks-api-developer/#remove-rel-noopener

    The lightbox is now working correctly even with Rank Math enabled on your website.

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Error with Avada’ is closed to new replies.