Error Undefined Issue

#498706
  • Resolved Grow Twitch
    Rank Math free

    I have been trying to use the instant indexing plugin but facing issues while requesting URL submission it is showing undefined error status please look into it. Sharing an ss of the same, please let me know if you require further details.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    5xx errors are usually caused due to server misconfiguration or other server issues.

    Can you please share the website error log with us?

    Having the error log file will give a clear idea of why this might be happening.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Looking forward to helping you.

    Thank you.

    [: error] [pid 1146079:tid 140028881278720] [client 172.70.246.14:56154] FastCGI: server “/usr/lib/cgi-bin/php-Growtwitch” stderr: PHP message: PHP Fatal error: Uncaught TypeError: constructor must be array or instance of Google\\Client in /home/oa5q25EgeHjtjiPj/Growtwitch/public_html/wp-content/plugins/fast-indexing-api/vendor/google/apiclient/src/Service.php:43, referer: https://growtwitch.com/wp-admin/admin.php?page=instant-indexing

    This is what is been showing in error log file

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We tried submitting your website to the indexing API and it seems it returned a successful result as you can see in the screenshot I shared in the sensitive data section.

    Can you please confirm if you are still seeing the error from your end?

    Looking forward to helping you.

    Thanks for the help. Issue has been resolved

    Hello,

    We’re glad that the issue is resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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