“Error undefined” Instant Indexing

#726613
  • Resolved Brant Reader

    3 months, 1 week ago

    Rank Math free

    Hi, I recently setup the instant indexing plugin on my WordPress site following the documentation.

    I followed all the steps, but when I try to send the URLs I want to index to the API, I get an “Error undefined” message.

    I tried changing my API key and I even uploaded a txt file with my API into the public_html, but that did not solve the issue.

    For the record, this plugin works fine on one of my other sites.

    Can you please help me fix this? Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 1 week ago

    Hello,

    We apologize for the inconvenience you’re experiencing with the Instant Indexing plugin on your WordPress site. We understand the frustration this may cause.

    The “Error undefined” message can sometimes occur due to various reasons, including issues with the API key or the setup process.

    To troubleshoot this issue, we recommend checking the following:

    1. Ensure that the API key is correctly configured within the Rank Math plugin.
    2. Verify that the API key file is accessible and correctly located in the root directory of your website.
    3. Check for any conflicting plugins that might be interfering with the Instant Indexing functionality.

    If you have already tried these steps, and the issue persists, please use the available buttons to assign this ticket to a human agent from our support team. They will be able to provide further assistance and help you resolve this issue effectively.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you.

    Sources:
    How to Fix 403 Forbidden Error with IndexNow » Rank Math
    How to Use IndexNow With Rank Math » Rank Math

    Rakibuzzaman Siam

    3 months, 1 week ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share what specific error code you are encountering while submitting URLs on Instant Indexing?

    You may try looking for the error code at WordPress Dashboard > Rank Math > Instant Indexing > IndexNow History > Response.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘“Error undefined” Instant Indexing’ is closed to new replies.