Tried to change the permalink but still the same issue 🙁
I have added my rank math info in the sensitive box.
Thanks for your help.
Hello,
We’re really sorry for the trouble that you’re facing.
Could you please provide your FTP logins in the Sensitive Data section so that we can further investigate the issue?
Really looking forward to helping you.
Thanks.
Hello,
Thanks for your reply.
Could you please confirm whether the issue is sorted? If not, then please provide us with your FTP logins so that we can further investigate the issue.
Really looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
It seems that you are using a multisite setup. The correct way to use our plugin on that kind of setup is to install it on the network but only activate it on specific websites.
Kindly deactivate Rank Math from the network and activate the plugin only at the site level.
Also, your plugin is outdated, so proceed with the update to the latest version as well. https://rankmath.com/changelog/
Hope this helps solve your issue.
Don’t hesitate to get in touch if you require any further assistance.
Hello,
I have updated the plugin and now it’s working. I don’t know what you have done but I was able to activate it on my network.
thanks !
Hello,
We’re glad that you got that sorted.
Please let us know if you need any further assistance, it would be our pleasure to assist you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
