Error: Sorry, you are not allowed to access this page.

#22825
  • Resolved Justin Borge

    4 years, 4 months ago

    Rank Math free

    Running in to the same problem many others have seemingly had. Upon installation, I am unable to click neither Settings nor Setup Wizard without being redirected to the error page simply stating, “Sorry, you are not allowed to access this page.”

    I’ve tried to access this both in different browsers as well as in incognito mode and that has not solved the issue. Please help as soon as possible. Thank you.

    • This topic was modified 4 years, 4 months ago by Justin Borge.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Kindly share a username for the credentials provided so that we can check this issue for you.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Justin Borge

    4 years, 4 months ago

    Rank Math free

    Michael,

    Thank you for your help. I did submit my username and password in the “sensitive data” box that only you should be able to see. (It’s on my screen right now as I type this).

    If you can not see that information, please inform me how to safely get it to you in a way that you can. I am still having the issue.

    Thanks
    Justin

    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I can only see a site URL and a password without an account username.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Error: Sorry, you are not allowed to access this page.’ is closed to new replies.