Error SEO Analysis

#13546
  • Resolved Reisewut

    4 years, 8 months ago

    Rank Math free
    Content AI Starter

    Hi there,

    the SEO Option is not working any longer at my site. Instead of, theres a white screen with the error log i written in den Sensitive Data Form. Maybe you can check this !?

    I already tried to find thos seo-analysis string in the database, but there is no string called like this 🙁

    SO maybe you’re able to help me getting SEO Analysis back to work 🙂 Would really appreciate it!

    Best regards,
    Andreas from http://www.reisewut.com

    PS: If you need any Log-Ins, pls let me know!

    • This topic was modified 4 years, 8 months ago by Reisewut. Reason: Log-In Infos
Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Reisewut

    4 years, 8 months ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hello,

    Thanks for the access.

    The default login URL does not work, could you please share your custom login URL so that we can check this issue for you?

    We are looking forward to helping you. Thank you.

    Reisewut

    4 years, 7 months ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    I have logged in and deleted this entry from your database and the SEO analysis page is now working.

    Please check this and let us know if everything is working smoothly.

    Thank you.

    Reisewut

    4 years, 7 months ago

    Rank Math free
    Content AI Starter

    It’s working perfect now, thanks a lot. Perfect job. Any thoughts what causes the error? And is there anything i can do by myself if this happened again? Did not really understand what exactly you deleted 😉

    But anyway, Thank you very much. Exemplary job, will definitely promote the Rank Math Plug-in 🙂

    Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hi there,

    Thanks for the response.

    I am glad that this fixed it. This issue only seems to affect a number of websites and our developers are trying to identify the common factor preventing the serialized SEO analysis data in the database from loading.

    If this happens again, you can follow the step to step instructions on this ticket: https://support.rankmath.com/ticket/seo-analyser-doesnt-work/

    I hope this info helps. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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