Hello,
We apologize for the inconvenience you are facing while trying to purchase a Pro subscription. If you encountered an error during the payment process, it could be due to various reasons. Here are some common issues and steps to resolve them:
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Payment Method Compatibility: Ensure that your payment method supports USD payments, subscription-based payments, and is not a prepaid card. Also, make sure international payments are enabled, and you are not using a VPN or proxy.
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Credit Card Usage: If possible, try using a credit card instead of the current payment method.
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Bank Approval: Contact your bank to inquire about any restrictions preventing the payment from going through. Request them to approve the transaction on your end.
If the issue persists after checking the above points, please provide more details or a screencast of the error so we can assist you further. You can use tools like Loom to create a screencast.
We appreciate your patience and cooperation in resolving this matter. Thank you for reaching out to us.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It seems that you have successfully purchased the PRO subscription. We can see it in your account now.
Please follow this guide to move forward: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
