Error, plug-in blocked by WordPress

#139109
  • Resolved Marco

    3 years, 3 months ago

    Rank Math free

    Hello,

    I have been using this plug-in for some time and am very satisfied. However, since a few weeks there is a problem with a customer page. WordPress seems to block the plug-in with the indication of an error which causes the plug-in. Data/error message attached:

    The WordPress Message 1:

    “Since WordPress 5.2, there is a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with this automated email because of it.

    In this case, WordPress caught an error in one of your plugins, Rank Math SEO.”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    Marco

    3 years, 3 months ago

    Rank Math free

    Great, now it works fine! Thank you very much

    Jeremy

    3 years, 3 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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