error page

#110554
Viewing 2 replies - 1 through 2 (of 2 total)
  • Uzair

    3 years, 5 months ago

    Hello,

    ​Thank you for your query and we are so sorry about the trouble this must have caused.
    ​
    Is it appearing in the backend?
    ​
    ​Please login via FTP and delete the Rank Math folder from the plugins folder.
    ​
    ​Then, disable all your plugins and attempt to install the plugin once again.
    ​
    ​Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Reinelle

    3 years, 4 months ago

    Hello,

    I’m sorry for the delay and for any inconvenience this issue may have caused you.

    If the message is still showing in your WordPress backend, please go to your website root directory /wp-content/plugins then delete the Rank Math folder. You can add the FTP logins in the designated Sensitive Data section below if you need further assistance.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section.

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘error page’ is closed to new replies.