Thanks a lot for your query and we are so sorry about the trouble this must have caused.
It appears your web server is blocking access to our API.
Please make sure to whitelist the IP 134.90.148.98 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi there,
Thanks you for your reply.
Is this correct?
https://www.dropbox.com/t/zjAIyKdi6b5QYKec
Hello,
No, it should added in your website hosting, not in the WordPress installation. Since it is a hosting trouble, you should ask your web hosting provider to do it for you.
Looking forward to help you.
Hi there,
I have asked my site support to resolve the issue and it has been sent to senior consultant. Its been 4 days now. I ask my site support each day, is there resolution to the problem? And I am met with silence.I have 4 sites all with the same issue.
I also set up an API number but got hacked in Google Search Console after doing so. This issue has now been resolve by deleting the API Project.
I also am unable to see the page I have my shop on. So I am trying to resolve that too.
I have problems with the 404 page errors too.
I would greatly appreciate someone from Rank MAth going into my site and checking the settings so I can continue with sales on my site.
I have read the 61 page of Rank Math notes many times and still am unable to pin point if my setting are correct. Some of the images in notes are out of date and look different to my settings.I dont claim to be a programmer but I do understand basic terminologing and how follow directions.
I have 4 sites all problematic after RankMath installation.
But I believe that the RankMAth suite of products is perfect for what I need. I have purchase Pro for one of my sites.
Would you please go into my one site and tell me if it is properly set up while I resolve the Invalid Server error with my site support. I will provide the login details when you get back to me.
Thanks Jen
Hello,
Just to be sure, what do you mean by buying Rank Math Pro? Since we don’t offer it (Rank Math is a completely free product).
Of course, we can take a look at the website, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I found an important error in your site (not related to this issue nor Rank Math) but I fixed it for you, you had mixed content errors (you can read more about it here: https://developers.google.com/web/fundamentals/security/prevent-mixed-content/what-is-mixed-content) so I just installed a small plugin to fix it.
About your API Response error, I will ask our dev team to check in our servers if your host is for some reason blacklisted (since it doesn’t seem your API Error is due to Rank Math plugin and you are still waiting for your hosting support to check it at your side).
Looking forward to help you.
Hello,
We have whitelisted your domain and the SEO Analysis should work fine now. Could you please try now?
Thank you.
Hi Todd, I have 3 other wordpress sites with Rank Math plugin invalid server errors. Can you please whitelist these too for me. Thanks You kindly.
http://www.mycreativewoodwork.com
http://www.medicalsuppliesforhomes.com
http://www.reliableincomepartners.com
Appreciate your help
Jen
Thanks Alberto for your help. Much appreciated.
Hello,
You are welcome. Is your issue already solved?
Looking forward to help you.
Hi there,
The SEO Analysis is still not working and throughs up the same error
“API Error: Invalid Server”. All 4 sites are still affected.
My site support people have not gotten back to me.
Every couple of days I send a reminder notice and they just say please wait.
As soon as I hear anything I will let you know.
Thanks Jen
Hello,
Perfect, we will be here to help you. I hope they answer you soon.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
