Error message

#227835
  • Resolved AntiWokeVideo.com
    Rank Math free

    Hi Webmaster,

    I am so sorry about the trouble this must have caused.

    Can you please open a support ticket about that so that our staff can help you sort the problems you are facing?

    I check this email once a day but our support staff is available 24/7 to help you.
    https://rankmath.com/support/

    You will get a much better and quicker response that way.

    If you do not get a reply within 24 hours, please share the ticket URL with me so I can get it sorted on a priority basis.


    Cheers!

    Bhanu Ahluwalia
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    {#HS:1571346945-210294#}
    On Wed, Jul 14, 2021 at 12:13 PM UTC, Webmaster <w********@a****************> wrote:
    —–Original Message—–
    From: WordPress <w********@a****************>
    Sent: Tuesday, July 13, 2021 19:38
    To: w********@a****************
    Subject: [We Feature The Videos Leftists and DemocRATS Positively Hate!] Your Site is Experiencing a Technical Issue

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO.

    First, visit your website (https://antiwokevideo.com/) and check for any visible issues. Next, visit the page where the error was caught (https://antiwokevideo.com/wp-login.php?action=logout&_wpnonce=8776396785) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://antiwokevideo.com/wp-login.php?action=enter_recovery_mode&rm_token=0PcQECUpl46Zlm5Uu85mjW&rm_key=kRe4Dbq47Zd3wdXb06ThkG

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.7.2
    Current theme: Metro Pro (version 2.2.2) Current plugin: Rank Math SEO (version 1.0.67) PHP version 7.4.20

    Error Details
    =============
    An error of type E_ERROR was caused in line 55 of the file /home/customer/www/antiwokevideo.com/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/class-frontend.php. Error message: Uncaught Error: Class ‘RankMath\Frontend\Shortcodes’ not found in /home/customer/www/antiwokevideo.com/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/class-frontend.php:55
    Stack trace:
    #0 /home/customer/www/antiwokevideo.com/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/class-frontend.php(41): RankMath\Frontend\Frontend->includes()
    #1 /home/customer/www/antiwokevideo.com/public_html/wp-content/plugins/seo-by-rank-math/rank-math.php(374): RankMath\Frontend\Frontend->__construct()
    #2 /home/customer/www/antiwokevideo.com/public_html/wp-includes/class-wp-hook.php(292): RankMath->init_frontend(”)
    #3 /home/customer/www/antiwokevideo.com/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
    #4 /home/customer/www/antiwokevideo.com/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #5 /home/customer/www/antiwokevideo.com/public_html/wp-settings.php(423): do_action(‘plugins_loaded’)
    #6 /home/customer/www/antiwokevideo.com/public_html/

Viewing 1 replies (of 1 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Error message’ is closed to new replies.