Error in getting creator AI credits

#709761
  • Resolved Kelsey Brookes

    4 months, 1 week ago

    Rank Math business
    Content AI Creator

    Hi 🙂 I made a mistake when I signed up for the Creator AI product. I thought I was on our business account, but as it turns out I signed up seperately. The account name for our business that the credits should go on is Dance Monkey Design. The account name and password I received is: joanna-2705/ wPxOCUXncAuu. Are you able to move this over to our business account? Please let me know what information you need. Thank you, JJ

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    4 months, 1 week ago

    Hello,

    We apologize for the inconvenience you are facing. Unfortunately, we are unable to assist with account-specific issues through this channel. Please use the available buttons to assign the ticket to a human agent, and they will be able to help you with your request. Thank you for reaching out to us.

    Jaideep Asrani

    4 months, 1 week ago

    Hello,

    The Dance Monkey Design site is connected with the k*****@s************ account. Please confirm if the email belongs to you, and we will merge this account with the k*****@s************ account.

    Looking forward to helping you.

    Kelsey Brookes

    4 months, 1 week ago

    Rank Math business
    Content AI Creator

    Yes, that is my business and business partner and our email.

    Jaideep Asrani

    4 months, 1 week ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.

    After that, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI, and it should work without any issues.

    Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    3 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Error in getting creator AI credits’ is closed to new replies.