Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL so we can check as well?
Also, are you using a page builder on your site? Or adding your content using a shortcode?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems that you are not using Woocommerce for your shop.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
May I know what you want to see? Can I give you a screenshot instead? Or share screen using zoom or any other method.
Hello,
Yes, kindly share with us some screenshots or video screencasts so we can further determine what’s causing the issue.
You can use these handy tools and share the URLs here:
https://imgbb.com/
https://loom.com/
Looking forward to helping you.
I am trying hard to use loom.com, I don’t know how to use. I wanted to send you video or screenshot but I cannot find the attach button. Can we communicate with email? t*********@y********
I managed to use loom to record the screen. https://www.loom.com/share/ed2be0f95a8044d497dbf2abff7fe571
I was trying to tell you that I have created a 1000 word text, yet Rank Math didn’t know about it.
I am waiting for your respond.
Which part of the screen you want to see? Please let me know.
Does Rank Math support Alidropship plug-in? Does it only support WooCommerce?
Hello,
We apologize for the delay in response.
In your screencast and in the product’s content, the wordings here are only 314. I also checked the product page if Rank Math is also counting other fields, you are getting 486 words which is currently indicated in the content analysis.
Can you please confirm if you have added your product’s custom fields to the Titles & Meta settings so Rank Math can properly read it?
You may check that by heading over to your WordPress dashboard > Rank Math > Titles & Meta > [your post type]:
Looking forward to helping you.
Thank you for your reply. Sorry, I thought I have created a 1000 words of text.
My Post Type – Product – customer field is blank. May I know what should I fill in?
Below is my video:
https://www.loom.com/share/4d45ae0a07eb4c3a9a10749aeb6f634e
Please reply me, what do I need to fill in for the custom field.
Hello,
The custom field is the actual content editor of the product page. You may check this one with AliDropship support.
It seems that the content is counted correctly as explained in my last reply.
If this has already been addressed, then you can simply ignore adding the custom field.
However, if the issue persists on other posts, kindly share that affected URL so I can take a closer look.
We are looking forward to helping you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
