Error importing redirections

#784741
  • Lucia Suarez

    2 weeks, 3 days ago

    Rank Math free

    Hi,
    We have experienced a bug with the redirects managed in Rank Math SEO (Pro).
    We have imported a CSV with 176 301 redirections but they are not appearing anywhere. Instead they are working (i.e. the redirects from the CSV are being applied).
    We have run several tests and still do not see the redirects anywhere. This is a problem as we are going to need to edit some of them later (disable them or change the destination URL).
    Could you please help us?

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    2 weeks, 3 days ago

    Hello,

    I apologize for the issue you are facing with importing redirections in Rank Math SEO (Pro). It seems that the redirects from the CSV file are not appearing in the Redirections Manager even though they are working correctly on your website.

    To address this issue, please follow these steps:

    1. Check Redirections Manager:

      • Navigate to Rank Math SEO → Redirections and ensure that the imported redirects are not visible there.

    2. Verify CSV Format:

      • Make sure that your CSV file follows the correct format with the required columns: id, source, matching, destination, type, category, and status.
      • You can refer to our guide on how to create a proper CSV file for detailed instructions.

    3. Re-import the CSV:

    If after following these steps you still encounter issues with the imported redirects not appearing in the Redirections Manager, please reply to this ticket. A human agent from our support team will assist you further.

    Thank you for bringing this concern to our attention. We appreciate your patience as we work to resolve this issue for you.

    Best regards.

    Sources:
    How to Create & Edit Redirects Using CSV » Rank Math
    How to Import Redirects to Rank Math SEO » Rank Math
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Lucia Suarez

    1 week, 6 days ago

    Rank Math free

    We have performed the actions indicated in the ticket, but the result is the same. They do not appear in the backoffice

    Adetayo

    1 week, 6 days ago

    Hello,

    Thank you for contacting Rank Math support, and we are sorry for any inconvenience that might have been caused due to that.

    We can see that you have shared your website login info in the sensitive data section.

    Please, also share the CSV file with us so we can debug the issue fully and advise the changes needed for the import to work. You can upload the CSV file you are trying to import via this tool https://wetransfer.com and share the link generated with us in the sensitive data section.

    However, it seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

    Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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