Error from the instant indexing plugin

#287829
  • Resolved Rendy

    2 years, 5 months ago

    Rank Math free

    The following information:
    – WordPress Version 5.8.1
    – Current theme: GeneratePress (version 3.1.0)
    – Current plugin: Instant Indexing (version 1.1.2)
    – PHP Version 7.4.25

    Error details:

    The E_ERROR error is caused by the code in line 200 of the file /home/milomenc/public_html/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php. Error message: Uncaught GuzzleHttpExceptionConnectException: cURL error 7: Failed to connect to oauth2.googleapis.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) in /home/milomenc/public_html/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php:200
Stack traces:
#0 /home/milomenc/public_html/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php(155): GuzzleHttpHandlerCurlFactory::createRejection(Object(GuzzleHttp) HandlerEasyHandle), Array)
#1 /home/milomenc/public_html/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php(105): GuzzleHttpHandlerCurlFactory::finishError(Object(GuzzleHttp) HandlerCurlHandler), Object(GuzzleHttpHandlerEasyHandle), Object(GuzzleHttpHandlerCurlFactory))
#2 /home/milomenc/public_html/wp-content/plugins/fast-indexing-api/vendor/guzzlehttp/guzzle/src/Handler/CurlHandler.php(43): GuzzleHttpHandlerCurlFactory::finish(Object(GuzzleHttp) Handl
Viewing 12 replies - 1 through 12 (of 12 total)
  • Jeremy

    2 years, 5 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of Rank Math, all the other plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Rendy

    2 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rendy

    2 years, 5 months ago

    Rank Math free

    error code

    `07.03.03 getstatus: https://www.r3ndy.com/blufftitler-ultimate-full/
    {
    “readyState”: 4,
    “responseText”: “<p>There is a serious error on your website.</p><p>Learn more about troubleshooting in WordPress.</p>”,
    “status”: 500,
    “statusText”: “error”
    }

    Note:
    This happened when I did a cleanup on the web cache on litespeed and CDN from Cloudflare. Even when updating posts gets stuck. Happens after wordpress version 5.8.1. And only the affected instant indexing plugin gets the error.

    Jaideep Asrani

    2 years, 5 months ago

    Hello,

    It seems like the login link that you have created for us isn’t working. Please reactivate it or create a new login link so we can assist you further.

    Looking forward to helping you.

    Thanks.

    Rendy

    2 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat

    2 years, 5 months ago

    Rank Math agency

    Hello,

    I logged into your website’s admin area but I was unable to replicate the issue. I also tested by updating a post and manually getting its status and everything seems to be working fine.

    Please have a look at the screencast in the sensitive data section of this ticket.

    If you’re still facing the issue, please record and share a screencast using a tool like loom as it will help us understand the insights of the issue.

    Looking forward to hearing back from you.

    Thank you.

    Rendy

    2 years, 5 months ago

    Rank Math free

    I’ve added a screencast in the sensitive data section for review.

    Miguel

    2 years, 5 months ago

    Hello,

    Looking at the error message shown first we can see that your website is failing to connect to Google OAuth so we recommend that you check your firewall and see if anything is blocking this connection.

    You can also try to go over the setup tutorial once more to make sure that you didn’t make any mistakes in the credentials used during the setup.

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    Rendy

    2 years, 5 months ago

    Rank Math free

    Then how to solve Google OAuth problem in cloudflare firewall? or how to set up so that google OAuth can have access permissions on the firewall.

    Miguel

    2 years, 5 months ago

    Hello,

    If you are not familiar with the Cloudflare firewall you’ll need to get in touch with their support as we do not provide support for that.

    You can share the error that you are seeing here:

    
cURL error 7: Failed to connect to oauth2.googleapis.com port 443: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html)

    If the curl connection is failing we can’t do much from our side to fix that situation as that is controlled at a server/firewall level.

    Don’t hesitate to get in touch if you have any other questions.

    Rendy

    2 years, 5 months ago

    Rank Math free

    I have contacted cloudflare support and they said:

    `I don’t see any indication of that. Cloudflare’s firewall is only for inbound connections. That looks like an outbound connection.

    This problem occurred before the WordPress version 5.8.1 update. In previous versions of WordPress there was no problem as it is now. Plugin indexing fix needs future updates or adjustments for version 5.8.1.

    Miguel

    2 years, 5 months ago

    Hello,

    Our plugin is working fine in the current version of WordPress.

    The error on your website is due to firewall permission as you can see from the details of cURL error 7 online: https://stackoverflow.com/questions/9922562/how-to-resolve-curl-error-7-couldnt-connect-to-host

    That is only an instance of the issue, there are multiple articles online that explicitly state this is a firewall issue.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Error from the instant indexing plugin’ is closed to new replies.