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Hi I have been running rank math for a few months, however recently migrated my site to knew hosting. When doing this and reinstalling rank math – it causes a fatal error and brings the site down. Below is the error extract.
How can I resolve this please?
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Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Ensure that you are using the latest version of Rank Math plugin, see this changelog here (Free Tab): https://rankmath.com/changelog/
If the issue persists after doing so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Error Causing site to crash’ is closed to new replies.