Error after installed “Sorry, you are not allowed to access this page”

Hi Tui,

Thank you for getting in touch. I am really sorry for the trouble this must have caused.

Can you please open the following link if you are using a single site setup of WordPress?
website.com//wp-admin/admin.php?page=rank-math-registration

and for multi-site:
website.com/wp-admin/network/admin.php?page=rank-math

If that doesn’t help, please disable the plugin and reactivate it again. You would notice this icon:
https://i.rankmath.com/qlNOzb

Clicking that should open the setup wizard of the plugin.

Please let me know if that helps.

Hello,

Thanks for the reply.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thank you for contacting Rank Math today.

It looks like one of your installed plugins was affecting the loading of the setup wizard. I was however able to run the basic setup steps and you can now head over to Rank Math > Dashboard > Setup Wizard and run the setup wizard once again.

I had to install the Health Check and Troubleshooting plugin, disable all your plugins and then run the setup wizard for this to work.

Looking forward to helping you. Thank you.

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