error

#311578
  • Resolved rajeswar mohanty

    2 years, 4 months ago

    Rank Math free

    I have one issue of An error of type E_ERROR was caused in line 86 of the file …seo-by-rank-math/includes/admin/metabox/class-metabox.php

    WordPress version 5.8.2
    Current theme: Talon (version 1.06)
    Current plugin: Rank Math SEO (version 1.0.78)
    PHP version 7.4.26

    I could not open post ( https://ibb.co/W6f3r4w ) and difficult to check sitemap and other things too.. please help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    2 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Could you please delete Rank Math and install it again?

    You will not lose any existing settings as the settings are saved in the database.

    If you are not able to login to your WP-Admin, please login to the website via FTP and rename the seo-by-rank-math directory under wp-content/plugins and see if you’re able to login and then install the plugin.

    Let us know if the issue persists.

    We are here to assist you.

    rajeswar mohanty

    2 years, 4 months ago

    Rank Math free

    I have deleted the plugin, install again but no luck the same error continue ..

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    I could not open page or post too

    please help ..

    Jaideep Asrani

    2 years, 4 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘error’ is closed to new replies.