Hello,
Thank you for reaching out to us regarding the error messages you are encountering while using the basic SEO or AI tools. We apologize for any inconvenience this has caused.
To address this issue, please follow these steps:
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Refresh Content AI Credits: If you are facing issues with the AI tools, it might be related to your Content AI credits. Please ensure that you have refreshed your credits by following these steps:
- Go to WordPress Dashboard → Rank Math → General Settings → Content AI.
- Refresh the credits as shown in this screenshot:
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Check Account & Credits: Verify that you are logged into the correct account where you purchased the Content AI credits. You can do this by visiting your Rank Math account page or using this URL: Rank Math Account. Ensure that the remaining credits are correct.
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Disconnect and Reconnect Rank Math Account: If the credit count is correct but not reflecting on your website, disconnect and reconnect your Rank Math account by going to WordPress admin area → Rank Math → Dashboard → Help. Then refresh the credits in Content AI.
If after following these steps the issue persists, please let us know so we can further assist you. We are here to help!
Thank you for your patience, and please feel free to reach out if you need any more assistance.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
