english optimization always disappears – german optimization remains

Hello,

Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

Please check if you are using a Firewall, as there are chances that it will prevent saving the data.

If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta

Whitelisting the route should fix the issue.

You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall

Please also clear your browser cache and cookies, and you should be able to update the SEO metadata.

I hope this helps. Looking forward to helping you.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

The user you have created for us doesn’t have admin-level access. Please provide admin-level rights so we can check and resolve the issue on your site.

Looking forward to helping you.

Thanks.

Hello,

I can check that you are using WPGlobus plugin for translating your site. It seems like this plugin isn’t fully compatible with Rank Math. Please contact WPGlobus and ask them if they have a solution when using Rank Math.

If not, you should consider switching to a plugin that is fully compatible with Rank Math like TranslatePress and WPML.
https://rankmath.com/kb/multiple-languages-seo-rankmath-translatepress/
https://rankmath.com/kb/multilingual-seo-wpml/

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.