Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
The Products option in Titles & Meta will only show if you have post types for products and using a plugin that generates an actual product like WooCommerce.
Could you please confirm if you’re using one or let us know which plugin are you using for your products to check further?
I hope that helps. Thank you, and looking forward to your update.
Hello,
I’m not using any products. I don’t have a plug in for one.
I can’t use or see the meta box.
I have a static home page and use visual composer page builder.
I want to change my meta title and descriptions.
I’m in advanced mode.
How do I change the meta title and meta description ?
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for your reply.
I logged into your website’s admin area and I was able to replicate the issue. I’ve forwarded the issue to our dev. team for further investigation of the issue. We will soon get back to you.
Looking forward to helping you.
Thanks.
Hello,
Thanks for being so patient while we troubleshoot this issue on your website.
It seems that you had a corrupt installation of the plugin. Upon uploading a fresh copy to your website the Rank Math SEO meta box is now working as expected and you can edit all the metadata on your posts/pages.
If you have any other questions or require further assistance don’t hesitate to get in touch.
Hello,
I have updated the sensitive data as requested. Can you please check further.
thank you
Hello,
I tried logging in to your website but the login link seem to be expired.
Please provide a new login URL so that we can investigate the issue.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
