Enable breadcrumbs function

#128275
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    It seems to be working fine on our end:
    https://i.rankmath.com/bk957R

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    I hope that helps. Thank you, and looking forward to your update.

    Hello,

    I wanted to add that it might be the memory or var limit getting hit.

    Do you think you can share your error log with us so we can check?

    Hello,

    Thank you for following up.

    Unfortunately the shared link only loads the login page.

    Please ensure yo are able to access your site with the access when sharing it and I will also insist that you make sure to share the data in the designated sensitive section where only our staff can access.

    Looking forward to helping you

Viewing 4 replies - 1 through 4 (of 4 total)

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