Hello,
Thank you for reaching out to us. If you wish to make a payment and upgrade your account using a different email address without changing your account and integrations, you can do so by contacting our support team. Please open a ticket on our Rank Math Support Forum and provide the details of the email address you want to connect to your PRO account. Our support team will be able to assist you with this request.
If you have any further questions or need assistance with anything else, feel free to let us know.
Looking forward to helping you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
How to Change or Update the Payment Method » Rank Math
How to Download or Update My Invoice » Rank Math
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
You will have to change your Rank Math Account Email Address.
Please follow these steps:
1 . Login to your Rank Math account at : https://rankmath.com/my-account/edit-account/
2 . Then Scroll Down to the part where you can see your Email ID
3 . Edit the Email ID
4. Save Changes
Please refer to the screenshot below :
PLEASE NOTE :
Once the email is changed we would suggest you to clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients
After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
I don’t want to change my email account, I just want to use a different email to make payment.
Hello,
In this case, you can use that email to purchase the subscription.
Once done, reconnect your website/s to the new account so you can use the paid Rank Math features:
https://rankmath.com/kb/website-not-shown-in-account/
Hope that helps.
Thank you.
So you mean I can put that extra email when making the payment and then when I am done I can add the email to the PRO account and still get to keep my original account and integrations?
Remember I don’t want to remove the account I am currently using, I just want to use an additional email to make payment
Hello,
In this case you can try buying the the PRO plan using this account from this page https://rankmath.com/offer/ and change the email id manually in the FastSpring payment form.
Please refer to the screenshot below :
https://monosnap.com/direct/AMWklVlFvrB12YH0vctu98kagzLZMx
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
