Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have been able to replicate the conflict on your site and this has been submitted to our dev team for closer investigation.
Looking forward to helping you. Thank you.
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Hi,
Please update to the latest Beta version by following this tutorial:
https://rankmath.com/kb/version-control/#beta-updates
That should fix the issue for you.
The final version will be released in a few weeks and you will see a notification in your dashboard when an update comes.
Please let us know if there’s anything else we can help you with.
Thank you.
Hello.
I updated to the latest Beta version but nothing changed.
“Update” button still not working…
——-
I also received a message from the wordpress 5.2 built-in feature that detects when a plugin or theme causes a fatal error.
I ‘ll provide it to you, maybe it can help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
It seems like there is an issue with your installation.
We tried to do some troubleshooting but when we enable the Health Check plugin, the dashboard won’t open.
You can give it a try here:
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Could you please share your entire error log? You can ask your web host if you are not sure where to find it.
Or, you can share your FTP details with us so we can check.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like the ELementor Addon plugins which are active on your site is conflicting with the Rank Math plugin. I see some errors in console when I try to update the post. To fix it, I have added the following code in your site’s wp-config.php file to prevent the errors from blocking the update functionality:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
define( 'SCRIPT_DEBUG', false );
This seemed to have fixed the issue. Can you please confirm?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
