Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Would you mind sharing some more info on what exactly is not working along with some screenshots of the affected pages so that we can advise further?
Looking forward to helping you. Thank you.
Hi,
when I open a page with Elementor and click SEO on the upper left menu, nothing happen, the below space stay white.
If I go inside wordpress in the edit “Edit page” section, Rank Math is not able to see any modification I do.
It’s like Rank Math is not able to see any modification I do to an Elementor page.
On the other side, I don’t have any problem with the plugin when I modify my blog articles which are done wiothout elementor.
Wait for yours,
thank you in advance
Alessandro
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Allesandro,
Thanks for getting in touch with us.
One of your plugins is causing this issue.
It seems to be working fine when these plugins are enabled:
To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Hi,
thank you for your support.
I have done the testing, the conflict plugin is “Elementor Google Map Extended”.
Once I activate it Rank Math stop working with Elementor.
What should I do now?
Wait for your reply,
Alessandro
Hello,
Thank you for contacting Rank Math today.
You can reach out to the Elementor team to help you with the issue. We are also working to resolve all issues on our end. Your patience will be appreciated.
For now, I could suggest using an alternative to ‘Elementor Google Map Extended’ as the issue is being resolved.
Hope this helps. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
