Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked your site, and it seems that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/
Also, to investigate the issue further, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please share the WordPress & FTP logins in the sensitive data section so we can check this further on your site.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged into your website’s admin area and noticed that you’re using old versions of Elementor and the theme as well.
Please update both to the latest versions and let us know so that we can investigate further.
Looking forward to helping you.
Thank you.
Hi!
I have updated Elementor and the Theme but the issue still exist.
You can investigate further.
Hello,
I logged into your website’s admin area and was able to replicate the issue. By following this guide, I tried to test if this is caused by a conflicting plugin/theme, but the Health Check plugin is not working properly on your website. I can’t enable back the plugins when in troubleshooting mode.
In this case, we might need to manually disable the plugins and the theme to investigate further.
Alternatively, you can create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
We’re looking forward to helping you.
Thank you.
Dear Jeremy!
If you deactivate RankMath the Button works fine, if you activate it, it works not. Thats the problem.
If you want, you can manualy disable, and enable plugins, but pls do it in (GMT+2) 23:00 – (GMT+2) 05:00.
Me and the Elementorsupport have already disabled the plugins, and the issue exists only with Rankmath.
We are not able to make a staging site, and the owner of the Site is kinda impatient, so please help me close this issue ASAP.
Thank you!
Hello,
We apologize for the delay in response.
I have now forwarded this ticket to our dev team for further checking. We should get back to you shortly with an update.
We appreciate your time and patience on this one.
Thank you.
Hello,
I have logged in to your site and spent a considerable time troubleshooting the issue. The Load more button doesn’t work only when the Redirect 404 page to Homepage option is selected in the Dashboard >> Rank Math >> Redirection settings. Can you please tell us how you have added that button? When I checked the link in the Network tab, it showed the status code 301 (Moved Permanently). Please check this screencast: https://i.rankmath.com/uQf5dr
That seemed to be conflicting with Rank Math’s Redirection option I mentioned above. Did you add any code anywhere on your site to redirect these paginated pages? For now, to fix the issue on your site I have set the Fallback Behavior to Default 404 in the Redirection Settings: https://i.rankmath.com/LUmLhJ
I hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
