Elementor Gallery No Longer Loading

  • Resolved Shea

    Hello,

    After activating RankMath today, the Elementor Gallery > Type=Multiple feature no longer works when viewing the page. It appears on the admin screen, but not on the pubic facing page, unless RankMath plugin is deactivated. Is this an issue that you can duplicate or a known issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    I can’t replicate this from me end.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), please check for a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Awwwww. I figured out the Breadcrumbs. I had originally chose the Easy Setup. After I went back and chose Advanced in the Setup Wizard, the other tabs under General Settings showed up.

    Hello,

    I am happy you found it. Yes, we recently created two modes and the Easy one hides several important fields for advanced users.

    Looking forward to help you.

Viewing 3 replies - 1 through 3 (of 3 total)

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