Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Michael
thank you for your quik response, thats nice to have such a good support!
i have all my plugins on the latest version, and i also have found the two plugins which cause the problem:
RankMath SEO & Ocean extra.
as soon as i deactivate them, the error is gone.
any idea?
thank you and best regards
Mike
I add that I have everything up to date. And Rank Math is the plugin that is causing a conflict with Elementor.
If I deactivate my plugins one by one, I get elementor working when Rank Math is deactivated.
Elementor is the priority, so it would be nice if they could work together, or we’ll have to go elsewhere.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
i’ll create my own thread for this then.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Michael,
Thanks for the logins.
Could you please include the website/login URL as well?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have checked your site and elementor seems to be working perfectly fine with Rank math, please check the screencast attached in the sensitive section and let us know if there is something we are missing.
Looking forward to helping you. Thank you.
Hey Michael
Thanks a lot for your support and the screencast. I was not able to make what you did in the video, but now it works again perfectly fine..?
it seems that the problem is somehow fixed, so thank you very much 🙂
best regards
Mike
Hello Michael,
We are super happy that this resolved your issue, but if it happens again just let us know and we will take a look into it. Also, if you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
