-
Hello,
I logged in to WordPress to write a post today and Rank Math has disappeared from the editor. It is not at the top right of the page.
I uninstalled and reinstalled the plugin and that still did not help. I have also made sure that plugins and my theme are all up to date.
Thanks for your help,
Lynn
-
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Please check if there is a conflict with one of your plugins or the installed theme. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Editor’ is closed to new replies.