Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the keyword you are using so we can check? Also, are you using a page builder on your site?
Meanwhile, please ensure that you’re using the latest version of your plugins and active theme.
Looking forward to helping you.
Thank you.
Hello
I updated the plugin
If I need to change a title then change main keyword the page is crash
I’m using elementor pro
But the page crash when use elementor and when use wordpress editor…
Key word is about 60 letters
Regards
Hello,
It seems like the issue is being caused by the long focus keyword. Please remove the keyword and use a small keyword as the focus keyword.
That should resolve the issue. Let us know if it doesn’t. We are here to assist.
Thanks.
Hello
thank you for your replay, we can’t use long password? how many characters can we use for focus keyword?
Regards
Hello,
There is not a fixed limit. Could you confirm if the issue is fixed after shortening the keyword length?
If yes, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
