Edit sitemaps URL

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am not really sure if you have installed well Rank Math since the sitemap URL should be sitemap_index.xml. Also, if you try to find the robots.txt file, it won’t work, which has no sense since Rank Math manages it.

    If you want, we could take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Thank you for your great support.
    I have updated the sensitive data as requested. Can you please check further?

    Thanks.

    Hello,

    I have just checked your website but it seems the user you gave us has not admin permissions so we can’t check everything (like permalinks). Could you check it?

    Looking forward to help you.

    Hello,

    I have updated the User to login.

    Thanks.

    Hello,

    After checking it, I found the problem was you were using the plain permalinks structure. I changed it and as you can see now, it has the URL you wanted: http://craftomania.com.ua/sitemap_index.xml

    Looking forward to help you.

    Thank you for your help, Alberto.

    But I’m surprised that due to the standard settings of WOO (the plain permalinks structure) the RM does not work correctly.

    Thanks a lot again for your help.

    Hello,

    Were you able to solve the issue by doing the change I suggested? If not, we can continue checking it.

    Looking forward to help you.

    You’ve changed my permalinks setting. That wasn’t that I expected for, but it acceptable for me.
    Thanks.

    Hello,

    Glad to see it is fine. Do you want I set this thread as solved? We will be here to help you with any other questions or issues you might have in the future.

    Looking forward to help you.

    • This reply was modified 5 months, 3 weeks ago by Alberto.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Edit sitemaps URL’ is closed to new replies.