E_ERROR Fatal error from theme or plugin

#14578
  • Resolved Tobias

    5 years, 2 months ago

    Rank Math pro

    Hi,
    I received below email from WP. According to my hoster (raidboxes.de) this is a plugin issue. As well the theme developer (Flothmes) asked me to open a ticket by the plugin Developer. Below error message.

    The SEO Analyis function can’t be accessed and instead a error message “Die Website hat technische Schwierigkeiten. Bitte prüfe das E-Mail-Postfach des Website-Administrators, um dort weitere Anweisungen zu finden.” is stated.

    As such what do do ?

    Hallo!

    Seit WordPress 5.2 gibt es eine eingebaute Funktion, die erkennt, wenn ein Plugin oder ein Theme einen fatalen Fehler auf deiner Website verursacht, und dich deswegen mit dieser automatisierten E-Mail benachrichtigt.

    In diesem Fall hat WordPress einen Fehler in einem deiner Plugins, Rank Math SEO, abgefangen.

    Besuche zunächst deine Website (https://www.tobiasschnurrfotografie.de/) und überprüfe sie auf sichtbare Probleme. Besuche als nächstes die Seite, auf der der Fehler aufgetreten ist (https://www.tobiasschnurrfotografie.de/wp-admin/admin.php?page=rank-math-seo-analysis) und prüfe, ob es sichtbare Probleme gibt.

    Bitte kontaktiere dein Hosting-Unternehmen, um Unterstützung bei der weiteren Untersuchung dieses Problems zu erhalten.

    Wenn deine Website fehlerhaft zu sein scheint und du nicht mehr wie gewohnt auf dein Dashboard zugreifen kannst, hat WordPress jetzt einen speziellen „Wiederherstellungsmodus“. Auf diese Weise kannst du dich sicher auf deinem Dashboard anmelden und weitere Untersuchungen durchführen.

    https://www.tobiasschnurrfotografie.de/wp-login.php?action=enter_recovery_mode&rm_toxxxxx

    Um deine Website zu schützen, läuft dieser Link in 1 Tag ab. Aber keine Sorge: Ein neuer Link wird dir per E-Mail zugeschickt, wenn der Fehler nach Ablauf der Frist erneut auftritt.

    Fehler-Details
    ==============
    Ein Fehler vom Typ E_ERROR wurde in der Zeile 126 der Datei /home/wp/disk/wordpress/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-result.php verursacht. Fehlermeldung: Uncaught Error: Cannot use object of type RankMath\SEO_Analysis\Result as array in /home/wp/disk/wordpress/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-result.php:126
    Stack trace:
    #0 /home/wp/disk/wordpress/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(179): RankMath\SEO_Analysis\Result->get_status()
    #1 /home/wp/disk/wordpress/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(110): RankMath\SEO_Analysis\SEO_Analyzer->get_graph_metrices()
    #2 /home/wp/disk/wordpress/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(102): RankMath\SEO_Analysis\SEO_Analyzer->display_graphs()
    #3 /home/wp/disk/wordpress/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/views/main.php(56): RankMath\SEO_Analysis\SEO_Analyzer->display()
    #4 /home/wp/disk/wordpress/wp-content/plugins/seo-by-rank-math/vendor/mythemeshop/wordpress-helpers/src/admin/class-page.php(259): include_

    • This topic was modified 5 years, 2 months ago by Tobias.
    • This topic was modified 5 years, 2 months ago by Tobias.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Tobias

    5 years, 2 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Tobias

    5 years, 2 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Tobias

    5 years, 2 months ago

    Rank Math pro

    The feedback from support to delete it with https://support.rankmath.com/ticket/seo-analyser-doesnt-work/

    failed because there is no “rm_” entry. As such please login to my site as I provided the necessary details.
    TX

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am afraid that your site is reporting an “invalid username” error while trying to login with the credentials provided. Could you please check this and share some new credentials?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Tobias

    5 years, 2 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Tobias

    5 years, 2 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hi Tobias,

    Thanks for getting back to us.

    Your database is using a custom table prefix “JoENB”, this entry is saved in JoENBoptions. I have gone ahead and deleted this entry and the SEO analysis is now working as expected.

    I hope this info helps. Thank you.

    Tobias

    5 years, 2 months ago

    Rank Math pro

    Thanks Michael!

    what does this mean ? something the theme developer (Flothemes) needs to take care of ?

    Tobias

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hi Tobias,

    No this is nothing to worry about, I was just letting you know the reason why you could not find the table before in your database.

    The SEO analysis should now be working as expected but should the issue pop up again, you can check this table.

    I hope this info helps. Thank you.

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘E_ERROR Fatal error from theme or plugin’ is closed to new replies.