E_ERROR after updating PHP version

#48846
  • Hi,

    After updating the PHP version on my website I got an error in two Rank Math menus; I mean that everything works fine with the plugin except that I can’t access the Dashboard and General Settings menus … Every time I click on these two menus the option to save the “admin” file as a “PHP Script” format is activated (in the rest of the menus I can enter without problem).

    I have already disabled, deleted and reinstalled the plugin as you recommend in another ticket with a similar error but the problem continues; I also reinstalled the previous version of the plugin and nothing, I still cannot enter the Dashboard and General Settings menus.

    This is the message I received by mail with the error notification:

    WordPress version 5.4.1
    Current theme: Divi Child (version 3.25.4.1562601177)
    Current plugin: Rank Math SEO (version 1.0.42.3)
    PHP version 7.1.24

    Error Details
    =============
    An error of type E_ERROR was caused in line 1068 of the file /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/rollbar/rollbar/src/DataBuilder.php.

    Error message:

    Uncaught Error: Class ‘Rollbar \ ErrorWrapper’ not found in /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/rollbar/rollbar/src/DataBuilder.php: 1068

    Stack trace:

    # 0 /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/rollbar/rollbar/src/Handlers/ErrorHandler.php(59): Rollbar \ DataBuilder-> generateErrorWrapper (2 , ‘include (/ home1 /…’, ‘/ home1 / laguiade…’, 444)

    # 1 /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/composer/ClassLoader.php(444): Rollbar \ Handlers \ ErrorHandler-> handle (2, ‘include ( / home1 /… ‘,’ / home1 / laguiade… ‘, 444, Array)

    # 2 /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/composer/ClassLoader.php(444): include ()

    # 3 /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/composer/ClassLoader.php(322): Composer \ Autoload \ includeFile (‘/ home1 / laguiade…‘)

    # 4 [internal function]: Composer \ Autoload \ ClassLoader-> loadClass (‘Rollbar \\ Payload…’)

    # 5 / home1 / laguiade / public_html / cdmx

    Could you help me, please? How can I solve this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • UPGRADE:

    The plugin is already working 100%, although I don’t know what I did specifically to make it work normally again.

    However, I leave the ticket open so that you can explain why this problem occurred.

    Todd
    Rank Math free

    Hi,

    Thanks for getting in touch with us.

    One of the folders was removed from the plugin during the last update. The issue you are seeing is caused due to cache which it seems got cleared and you stopped facing the issue.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Well, everything is working fine now. Thanks, Todd.

    Alberto
    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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