Duplicating product url and meta decription issue

#5414
  • Resolved Jason01

    4 years, 11 months ago

    Rank Math free

    HI All,

    I have an ecommerce site where I have around 1000 products.

    When I create a product I usually duplicate the previous one as it easier for editing purposes.

    For this example lets say the product url is e.g https://example.com/shoes-product and when i duplicate it its now https://example.com/shoes-product-copy

    Then I will go with editing the product including the title let say the copy product new title is now juice-product

    When I click on update the product the url should be: https://example.com/juice-product but since installing RankMath it remain https://example.com/shoes-product-copy

    Second issue my Product meta box does not take the one I selected in rankmath
    For e.g in the option I selected : This is a %title% the best in the market. Buy it now.
    The product metabox is taking the short description instead.

    Could you please help ?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This issue might suggest that there is a conflict with one of your installed plugins/theme. Please perform the steps outlined on the following page and let me know how this goes https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Jason01

    4 years, 11 months ago

    Rank Math free

    Hello,

    Thanks for this I have gone through the troubleshoot process shared.
    The issue still persist.

    Todd

    4 years, 11 months ago

    Rank Math free

    Hi Jason,

    Sorry about that.

    We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Duplicating product url and meta decription issue’ is closed to new replies.