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Hello, we’ve been using Rank Math for some time now for our web store and it’s been running smoothly previously but now today I got a message from the Google Search Console informing me of an error that the field “Brand” is missing. This has not been an issue previously so I did some investigating and found that for some reason the Search Console is finding duplicated entries on each product page, but one of the entries doesn’t seem to include the “Brand” or “GTIN” data.
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
The extra Product schema seem to be added by one of the plugins or the theme you are using.
To determine which one, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
The ticket ‘Duplicated entries in search console’ is closed to new replies.