duplicate meta descriptions & missing excerpts 4pages after activating Rank

  • Hi guys,

    Pages excerpts missing after activating RankMath.
    Tested already by deactivating RankMath and pages excerpts are there (completed for some pages).
    Also, the excerpts for posts are showing, no issue.
    Already contacted WP over this and it’s an issue generated by RankMath.

    I’m trying to figure out why Ubersuggest is giving me this error message: “42 PAGES HAVE DUPLICATE META DESCRIPTION TAGS” and I’m getting nowhere.
    I checked most of those pages and they do have different titles and different meta descriptions, either directly in WP or using RankMath. I can bet the solution is going to be something silly, but for the love of God, I can’t figure it out. I already tried Google search, searching in this group, contacting WP, etc.

    Thank you,
    Cristian

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    It seems that the duplicate metadata is not showing in Ubersuggest after running a new site audit.
    Please do check all settings for RankMath so I know it’s all good.
    Thank you.

    Hello,

    I have checked the settings but everything seems fine now, could you check it?

    Looking forward to help you.

    The excerpts are still missing from “in WP” pages. I can add Descriptions via RankMath, but I don’t want that. I want to use the WP “standard” excerpts.
    If you go check any of the posts, there is the Excerpt box present. If I deactivate RankMath, the WP Excerpt box comes back.
    Please check again. Added a new print screen.
    Thank you.
    Cristian

    Hello,

    I checked your site and disabled all your plugin and switched theme to twenty twenty in troubleshooting mode: https://rankmath.com/kb/check-plugin-conflicts/.

    The issue doesn’t seem to be related to rank math, it happens even with rank math disabled, check the screencast I have attached in the sensitive section. You can share this with the WP Support team to check further.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Michael,

    I can’t see the video you have attached, for some reason it doesn’t load.
    However, I’m not sure what you have tested out and what results have you seeing, but I just added a YouTube video link(private link) where you can clearly see my problem. The video clearly shows that while RankMath is active, the Excerpt Box is missing. I go then and deactivate RankMath, resulting in the Excerpt Box Showing again for Pages. I go back and reactivate the RankMath and the excerpt box goes missing again.

    I’m no expert, barely know which buttons to click, but clearly there is a bug. WP representative says there is no issue on their end. I need data to show WP, to to the theme developer. At first glance, to me it seems that RankMath is producing some sort of issues, since when is deactivated the Excerpt Box Is where it should be.

    Thank you,
    Cristian

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using, since I tried to reproduce the issue in a local installation and everything worked fine.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit and we will be able to continue helping you.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hi Alberto,

    I’m not sure if you have seen the 4 min video I have attached to the Sensitive Data field.

    However, I did try troubleshooting using the suggested plugin, but I think that plugin can only do so much and is not relevant–excerpt box is missing in troubleshoot mode, with or without any plugins active. Not sure how this can be of help.

    Long story short, I have made a new video recording the screen and my voice saying everything I can think of to illustrate and explain the issue.

    1. The first step I did was to actually disable/deactivate all the plugins I have installed myself, except the standard ones installed by WordPress.By doing so, the Excerpt Box is there!!! Please acknowledge once and for all. The excerpt box for pages exists, that’s a fact.

    2. The second step(you can see in the video) I did was to activate the back to top plugin. After that, I have checked the pages to see if there is Excerpt Box==there is!

    3. The third step was to activate the Smush plugin; went back to pages and checked to see if the excerpt box is there== is there.

    4. The fourth step was to finally activate RankMath and check if the Excerpt Box exists for Pages. The result you can clearly see in the video: the Excerpt Box is missing, exactly how I have explained at the beginning of this ticket.

    Now, I did discover that by going to the Schema Type withing RankMath (shown on the video), there are boxes for Headline and Description to complete %seo_title% and “seo_description”. I’m no expert, but I believe this is where the issue is coming from. RankMAth is taking over that “default excerpt box”.

    I’m not entirely sure, but I believe this issue had started after the last version of RankMath(I remember receiving an email saying that RankMath had updated automatically-you know better when that happened).

    You already have the credential to test whatever you want on my website, just go ahead and test and find out what’s the issue.

    Thank you,
    Cristian

    Hello,

    I have gone one by one each plugin testing if it removed (or added) the excerpt field and it seems it is added by the Jetpack plugin.

    Also, it seems it is removed by Rank Math. With that information, we now know it is a conflict between Jetpack and Rank Math, so I will submit this information to our dev team so they can fix it as soon as possible.

    Looking forward to help you.

    Hello,

    Can you please tell us how did you add support for Excerpt on WordPress pages? Have you added any code? If not, then please try adding following code in your theme’s functions.php file and see if it fix the issue:

    
    add_post_type_support( 'page', 'excerpt' );
    

    I hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘duplicate meta descriptions & missing excerpts 4pages after activating Rank’ is closed to new replies.