duplicate menu on header page

#431948
  • Resolved Kai Manyeh
    Rank Math free

    Hi,

    I installed Rankmath and not sure what I have done but am getting a duplicate menu how can I get rid of this, please

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Can you please share a screenshot of the page?

    You can use https://imgbb.com/ to share the screenshot.

    Also, please head over to Rank Math > General settings > Analytics and disable the Frontend Stats Bar option and see if that fixes the issue.

    Hope this helps.

    Thank you.

    i have upload the file

    Did you get the file i sent

    Hello,

    Please share the URL of the uploaded image here so we can get to see it.

    You may also insert the URL in the Sensitive Data section.

    Looking forward to helping you.

    Hello,

    This doesn’t seem to be related to our plugin, can you please try deactivating our plugin to see if this resolves the issue?

    If the issue has been resolved after deactivating our plugin, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘duplicate menu on header page’ is closed to new replies.