Downgraded but Purchased via Fastspring

#692649
  • Resolved Leif N

    4 months, 4 weeks ago

    Rank Math free

    Hello,

    It seems that I was downgraded, but I already paid via Fastspring twice and the first one was refunded.

    Refund details: Payment received from FastSpring
    25 November 2023 at 4:28:45 AM GMT+8Transaction ID: 2PF86901G08923024 $59.00 USD

    The second one is still pending or might be refunded in the future.

    Another payment pending or has an issue:

    Payment sent to FastSpring
    10 November 2023 at 7:18:50 PM GMT+8Transaction ID: 7AD10993AR8600115 -$59.00 USD

    Can I just use another method and pay it directly without FastSpring with the special price of $59 USD

    Thanks you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Uzair

    4 months, 4 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please go ahead with the purchase and we will partially refund your purchase to make it match the same price you paid last year.

    We look forward to having you onboard.

    Leif N

    4 months, 4 weeks ago

    Rank Math free

    But it is still on fastspring, maybe it will cause trouble again. I think I will wait for the purchase to go through. Or can you do something about it? why my payment was not accepted?

    Princess

    4 months, 4 weeks ago

    Hello,

    We have partnered with FastSpring and they take care of payments for us.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.

    RankBot

    3 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Downgraded but Purchased via Fastspring’ is closed to new replies.