Hello,
Thank you for reaching out to us regarding downgrading your subscription.
I understand that you wish to downgrade to the Free Subscription. Unfortunately, downgrading is not possible directly. We will need to process a refund for your current subscription, and then you can proceed to subscribe to the Free plan.
You can find more details on the process in this knowledge base article: Downgrade Your Rank Math or Content AI Plan.
If you would like us to initiate the refund process, please let us know.
We appreciate your understanding and cooperation. Let us know if you have any further questions or need assistance.
Sources:
How To Downgrade Your Rank Math PRO Subscription » Rank Math
Hello,
Thank you for contacting us and bringing your concern to our attention.
We respect your choice but downgrading is not possible at the moment. You can cancel your current subscription by following the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
This way you won’t be charged automatically on your next renewal date.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Yes please proceed to the refund process and cancel my subscription. The date of renewal was today (April 11) but my payment method was not valid so there was no payment. That’s perfect because I did not want to renew this year.
Please proceed to downgrade me to the free plan
Thank you
Hello,
Sorry for the confusion and please ignore the previous reply.
We cannot issue a refund because it’s already been over a year.
Now, we have successfully canceled your subscription, and you won’t get billed for its renewal.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello
Thank you for your reply
Just for my full understanding, which subscription have you canceled? The one started yesterday (11 April 24) for 1 year or the next one starting in one year?
Because I have received notifications yesterday saying that my payment method was refused yesterday to proceed to the renewal of my yearly subscription
Best regards,
Alban Eral
Hello,
We canceled the only subscription that was associated with this account which started on April 11th, 2022 and it was renewing every year on the same day.
This year this subscription payment never went through so the last payment relative to this was last year on April 11th.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Very clear, thank you Miguel
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
