Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
You can check which plugin or theme is generating the meta description by conducting a conflict test. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If you don’t want Rank Math to generate your meta description, you can add this code on your theme’s functions.php file to remove all the Rank Math description from the head of your pages:
/**
* Allow changing the meta description sentence from within the theme.
*
* @param string $description The description sentence.
*/
add_filter( 'rank_math/frontend/description', function( $description ) {
$description = "";
return $description;
});
I hope that helps. Thank you, and looking forward to your update.
Thanks a lot for you quick response. I have forwarded everything to my site admin and hope the problem will be gone soon.
Best regards,
Martina
Hello,
Do let us know how it goes.
If you do have another question, please feel free to ask, it will be our pleasure to assist you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up.
I’ve checked the screenshot you have provided, and it seems that there’s only 1 meta description showing on that page. Could you confirm if this issue is already resolved?
Thank you, and looking forward to your update.
Good morning,
Sorry, for some reason my text in regard to the new screen shot was not sent.
I sent your yesterday’s advice to my page administrator who followed you directions. Then I started a crawling. The alert “more than 250 pages have a double meta description” ist gone (perfect!).
But: Now I get the message: “More than 250 pages have no individual meta description” (you have seen already the screen shot).
So I wonder whether it is possible to have the individual meta description of a post included but not the general meta description of the blog.
Thanks a lot and best regards,
Martina
Hello,
Did you follow the troubleshooting guide followed previously to check whether the description is being added from your theme or one of your plugins?
If not, please do. Else, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Good morning,
yes, my page administrator followed your previous recommendations and I also contact the the theme provider who said that it is a problem with the RankMath plugin.
I will check with my page administrator regarding WordPress & FTP access and will come back to you asap.
Best regards,
Martina
Hello,
Thank you for the update.
We are looking forward to that information to investigate this issue further.
In the meantime, please don’t hesitate to contact us if you need further assistance with anything else.
We are always here to help.
Thank you.
Dear Support Team,
Sorry for the late answer but my page administrator was not available until today. He now has created a WordPress access for you. I have put the login details into the sensitive data area.
I hope that helps to solve the problem.
Manny thanks
Martina
Hello,
Thank you for that additional information.
We would like to investigate this issue further, however, your website’s login page is returning a 404 error page not found. It seems that you are using a custom page for your WordPress login page. We have tried /wp-admin and /wp-login.php but it’s not working. Could you please check with your page admin?
Thank you, and we really look forward to helping you.
Good morning,
Many thanks – I’ll come back to you asap!
Martina
Hello,
I have updated the sensitive Data a with the correct login for HundeReisenMehr.
Many thanks for your patience with me.
Martina
Hello,
The code you added to your site shared by my colleague seems to have removed all description coming from Rank math resulting in some pages, those with no extra meta description, to end up without any description meta.
It however seems I cannot edit your theme to remove the code added to troubleshoot this further. Would you please as your host to remove this code temporarily. If they have to have it added, they can use a plugin such us Code Snippets which inserts the filters to your theme without having to edit the theme files.
Looking forward to helping you
Good Morning,
My page administrator has removed the code now.
Best regards,
Martina
