Don’t see my Content AI Subscription I just purchased tied to my account

#644198
  • Resolved Bruce Bosland

    7 months, 1 week ago

    Rank Math free

    Hi,

    I don’t see my conetent AI credits or subscription I just purchased tied to my account so Ican’t access my credits. How does this work. Should they not just show up in any site I have actively linked with Rank math to respective websites.

    Order Reference RANKMATH231001-6051-34125

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    7 months, 1 week ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see that the Content AI Starter badge is already appearing on your profile.

    If you’re unable to see the credits or the subscription on your Rank Math account, please try to log out and log in again to your account or you can try in the incognito mode of your browser.

    Once done, please make sure that your websites are connected to your Rank Math account, and after that, please try to refresh the credits from your WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Bruce

    7 months, 1 week ago

    Rank Math business
    Content AI Starter

    I see the issie now. I must have two Rank Math Accounts and I purchased the credits under thew wrong account which is just has one websire linked ww,mainstreetttravelvactions.com and is for a Free Rank math Account. The credits should ahve been purchased for the account with user name brucebosland1 with the email address of b***********@n************** App Key 9a3813e96876dd4b19f0024917d51226

    Is there anyway you can transfer thew credits to this account? If not can you issue me a refund and they I will purchase them from within the correct account.

    Regards,

    Bruce Bosland
    b***********@n**************

    Princess

    7 months, 1 week ago

    Hello,

    We have transferred your purchased AI credits to your Business account.

    Please check if everything is working as expected.

    Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    6 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Don’t see my Content AI Subscription I just purchased tied to my account’ is closed to new replies.