Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This issue suggests that there might a plugin conflict on your site causing this. Please perform the steps described on this page to isolate the culprit: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
I tried to disable different plugins – it did not help. Moreover, the screenshot shows that for the title The rule has worked, but for description it is not. For category pages, no title or description works.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the follow up.
I have just installed WP health check plugin and this issue does not replicate when all other plugins are deactivated and while running one of the stock WP themes.
Please test this out from your end using this plugin.
Let us know how this goes. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
